What Gaithersburg Homeowners Say About Level Two Chimney Gaithersburg
Reviews tell you what actually happens after the quote is signed. We earn them one chimney at a time, and for us that starts with a written price before any work begins, a camera scan during the visit, and a photo record when we’re done. Homeowners in Gaithersburg, North Potomac, Montgomery Village, and Washingtonian Woods have hired us for everything from a straightforward sweep to a full liner rebuild. Here’s what they say after the job is finished, in their own words.
Recent Reviews
“The tech showed me the camera footage of my flue before he touched anything. There was a visible crack running about two feet down the terra cotta liner. He explained what it meant for draft and carbon monoxide risk, then gave me a written price for the HeatShield resurfacing on the spot. No pressure, no ‘while you’re at it.’ I had the quote in hand before he packed up.”
Kurt M.
Kentlands, Gaithersburg
“I called on a Tuesday about creosote buildup and they had a crew out Thursday. The sweep took about an hour. When they finished, I got a photo record showing the flue before and after, plus a written note on the creosote class. They explained it was Class II, which is normal for a wood burner after two seasons, and said I didn’t need anything beyond the sweep. That kind of honesty is why I’ll call them again.”
Michelle P.
Washingtonian Woods, Gaithersburg
“We bought a 1960s house in Olde Towne and the chimney looked like it had never been touched. The crown was spalling, meaning the concrete was crumbling in pieces, and there was water staining inside the firebox. They rebuilt the crown with a proper overhang and sealed everything. The written warranty was delivered before the work started, and the photo file at the end showed every step. Corrine’s team knows what they’re doing.”
Jerome G.
Olde Towne, Gaithersburg
“I had another company tell me I needed a full liner replacement without ever putting a camera up there. Level Two came out, did the full NFPA 211 Level 2 scan, and showed me the liner was in decent shape except for one section near the top. We did a targeted HeatShield repair instead of a $4,000 rebuild. The Free Second Opinion on my original written estimate saved me real money.”
Brooke L.
Lakelands, Gaithersburg
“The chimney cap was rusted through and birds had been getting in. They replaced it with a stainless steel cap from Olympia and cleaned out two seasons of nesting material. The technician texted me a photo of the old cap next to the new one before he came down off the roof. I like that the named tech on the page is actually the person who showed up.”
Kurt M.
Quince Orchard, Gaithersburg
“We run our gas fireplace all winter, so I wanted it checked before the cold set in. They cleaned the pilot assembly and gave the logs a proper brushing, then measured the gas pressure with a manometer. Everything ran clean and the tech showed me the reading. The report included the photo record and a note that the flue didn’t need a sweep until next season. Straight answers, real documentation.”
Michelle P.
Darnestown Road area, Gaithersburg
Why Customers Trust Us
Every review above mentions the same things because Clause 1 and Clause 4 of the Haven Standard require them on every job. A written price, written scope, and written warranty are delivered before anyone starts work. A camera-scan inspection under NFPA 211 Level 2 is standard, not an upgrade, and the photo record you walk away with is part of the file, not an optional add-on. Since 2009, that process has covered more than 38,000 chimney inspections and cleanings. If it’s not done right, the 365-Day Done Right Promise means we make it right. And if you have a written estimate from another company, bring it in. We’ll give you a Free Second Opinion with no obligation. Call (240) 220-9395 to schedule your sweep, inspection, or repair in Gaithersburg or the surrounding Montgomery County neighborhoods.
Written by Corrine Halstead, Owner at Level Two Chimney Gaithersburg, serving Gaithersburg since 2009.